Frequently asked questions

1. What services does your travel agency offer?

We provide a wide range of travel services, including day tours, group excursions, private tours, accommodation arrangements, airport transfers, and tailored travel experiences across Ghana. Our tours encompass cultural, historical, wildlife, and adventure experiences.

2. Do you offer both private and group tours?

Absolutely, whether you prefer a personalized private experience or the camaraderie of a group, we've got you covered. Private tours are perfect for a tailored adventure, while group tours offer affordability and the chance to meet fellow travelers.

6. Can I customize my tour?
Of course, we specialize in creating tailor-made tours that match your preferences and interests. Let us know your dream itinerary, and we’ll make it a reality.

4. How do I book a tour?
Booking is simple, You can:

• Visit our website to fill out the booking form.

• Call us directly for personalized assistance.

• Send us an email with your preferences and travel dates. Once confirmed, we’ll send you a detailed itinerary and payment options.

5. What is included in your tour packages?
Most packages include transportation, entrance fees, guided tours, and refreshments. Some also feature meals and other perks based on the itinerary. Check the tour details for specific inclusions.

8. What is not included in the tour packages?
Personal expenses like souvenirs, extra snacks or drinks, gratuities, and travel insurance are not included.

7. How do I pay for my tour?
We accept credit/debit cards, bank transfers, and mobile money. Detailed payment instructions will be provided at booking.

3. What is your cancellation policy?
Cancellation by Customer: Cancellations made 14 days or more before departure will receive a refund of the total amount paid. 15% charge on refunds will be issued for cancellations made within 14 days of departure.

Cancellation by Agency: In the unlikely event that GEX must cancel your trip, you will receive a full refund of all payments made.

9. Are your tours suitable for all ages?
Yes! From family-friendly experiences to more adventurous tours, we cater to all age groups. Let us know your needs so we can recommend the best options.

10. Do you provide airport transfers?
Yes, seamless airport transfers are available as part of our travel packages or as a standalone service.

11. Is travel insurance included in the tour packages?
Travel insurance is not included, but we highly recommend purchasing comprehensive coverage before your trip.

12. What languages are your tours available in?
Tours are primarily conducted in English, but we can arrange guides for other languages upon request.

13. What should I bring on the tour?
Comfortable shoes, sunscreen, a hat, water, and a camera are essential. Additional items may be recommended based on the specific tour.

14. Do you offer accommodation as part of your packages?
Yes, we can arrange accommodations ranging from cozy local lodges to luxurious resorts. Your comfort is guaranteed.

16. Can I book multiple tours at once?
Absolutely! Combine several destinations into one incredible itinerary or book multiple tours for a seamless travel experience.

18. Do you offer group discounts?
Yes! We have special discounts for groups, schools, and corporate bookings. Contact us for customized group packages.

17. How far in advance should I book my tour?
Booking 1-2 weeks ahead is recommended, especially during peak travel seasons, to ensure availability.

15. What safety measures do you have in place?
Your safety is our priority! Our guides are first-aid trained, vehicles are regularly maintained, and we adhere to strict safety standards.

Still have questions? Feel free to reach out via our contact page, and our team will assist you promptly.