GEX - GH EXPLORE XPERTS (“GEX,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, book a tour, or interact with us. By accessing our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide you with the best possible travel experience.

1.1 Information You Provide Directly

• When booking a tour or contacting us:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Payment Details (processed securely via third-party payment processors)

• When signing up for newsletters or promotional offers:

  • Email Address

  • Name

• When completing forms (e.g., dietary preferences or medical conditions):

  • Any additional information you voluntarily provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect the following data:

• Device Information: IP address, browser type, operating system, and device type

• Usage Data: Pages visited, time spent on our website, and referral sources

• Cookies: Information stored in cookies and tracking technologies (see Section 6 for details)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

1. To process bookings: Confirm your tour, process payments, and provide travel-related services.

2. To communicate with you: Respond to inquiries, provide customer support, and share important trip updates.

3. For marketing purposes: Send newsletters, promotional offers, and updates (with your consent).

4. To improve our services: Analyze website usage and feedback to enhance customer experience.

5. To comply with legal obligations: Retain data as required by applicable laws or resolve disputes.

3. Sharing Your Information

We respect your privacy and do not sell or share your personal information with third parties, except in the following cases:

1. Third-Party Service Providers:

   • Payment processors (e.g., PayPal, Stripe)

   • Accommodation, transportation, and activity suppliers for your booked tours

   • Marketing or email distribution platforms

2. Legal Requirements:

   • To comply with legal or regulatory obligations, court orders, or governmental requests.

3. Business Transfers:

   • In the event of a business merger, acquisition, or sale of assets, your personal information may be transferred.

4. Data Retention

We will retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal, accounting, or reporting obligations.

When data is no longer required, we securely delete or anonymize it.

5. Your Rights

You have the following rights regarding your personal information:

5.1 Access and Update

You can request access to the personal information we hold about you or request corrections if it is inaccurate or incomplete.

5.2 Erasure (Right to Be Forgotten)

You can request that we delete your personal information, subject to any legal obligations requiring its retention.

5.3 Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

5.4 Opt-Out of Marketing

You can unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link in the email or contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and collect usage data.

6.1 What Are Cookies?

Cookies are small files stored on your device that allow us to recognize your browser and remember information such as your preferences.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., booking functionality).

• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

• Marketing Cookies: Used to deliver relevant advertisements or promotions.

6.3 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.

7. Security

We take appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access

• Loss, theft, or misuse

• Alteration or destruction

These measures include:

• Secure payment processing via third-party providers

• SSL encryption for sensitive data

• Restricted access to personal data

8. Third-Party Links

Our website may include links to external websites or services not operated by GEX. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the “Effective Date” updated accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Phone: +233 20 111 3004

• Email: info@ghexplorexperts.com

• Website: www.ghexplorexperts.com

Thank you for trusting GEX with your travel and personal information.

Privacy Policy