At GEX - GH EXPLORE XPERTS, we strive to provide exceptional travel experiences. However, we understand that plans can change. This Refund Policy outlines the terms and conditions regarding cancellations and refunds for our travel services. By booking with us, you agree to the terms stated below.

1. Cancellation by Traveller

1.1 Refund Eligibility

• Cancellations made 14 days or more before the departure date:

  • You will receive a full refund of all payments made.

• Cancellations made within 14 days of the departure date:

  • A refund will be issued, minus a 10% cancellation fee of the total payment made.

1.2 Refund Processing

• Refunds will be processed within 7–10 business days from the date of confirmation of cancellation.

• Refunds will be issued via the same payment method used for the booking unless otherwise agreed.

1.3 Non-Refundable Payments

Certain payments may be non-refundable, including but not limited to:

• Deposits for services provided by third-party suppliers that are non-refundable to us.

• Custom or special bookings where terms have been communicated during booking.

2. Cancellation by GEX - GH EXPLORE XPERTS

2.1 Full Refund

In the unlikely event that GEX - GH EXPLORE XPERTS cancels your trip due to unforeseen circumstances (e.g., safety concerns, lack of minimum participants, or supplier issues), you will receive a full refund of all payments made.

2.2 Alternative Options

• Where possible, we will offer alternative dates or similar tours.

• If you choose not to accept these alternatives, you will receive a full refund.

3. Refund Exclusions

Refunds do not apply in the following cases:

• Failure to provide valid travel documents (e.g., passport, visa) resulting in denial of entry.

• Missed departure or failure to arrive on time for the trip.

• Termination of your participation in the trip due to violations of the Code of Conduct.

4. Special Circumstances

4.1 Force Majeure

Refunds may not be issued for cancellations caused by events beyond our control (e.g., natural disasters, political unrest, pandemics). However, we will work to reschedule your trip or provide credit for future bookings.

4.2 Group Discounts

For group bookings that received a discounted rate, refunds will be calculated on the basis of the discounted rate paid.

5. Refund Process

5.1 How to Request a Refund

To request a refund, contact us via:

• Email: info@ghexplorexperts.com

• Phone/WhatsApp: +233 20 111 3004

Include the following details in your refund request:

• Full Name

• Booking Reference Number

• Reason for Cancellation

5.2 Refund Timeline

Refunds will be processed within 7–10 business days after cancellation confirmation. Delays may occur if additional verification is required.

6. Modifications or Rescheduling

If you wish to modify or reschedule your trip instead of canceling:

• Contact us at least 7 days before the departure date.

• We will do our best to accommodate changes, subject to availability and any applicable fees.

7. Contact Us

For questions about our refund policy or to request a refund, reach out to us:

• Email: info@ghexplorexperts.com

• Phone/WhatsApp: +233 20 111 3004

Important Notes:

• Refunds may take longer during peak travel seasons due to high volumes.

• Refund terms for specific packages or promotions will be outlined during booking.

Thank you for choosing GEX - GH EXPLORE XPERTS. We value your trust and aim to provide a smooth and transparent experience.

Refund Policy